1. Food Product Returns
For food-safety and hygiene reasons, opened or partially consumed food products are generally not eligible for return or refund merely because a customer has changed their mind.
This does not affect your rights regarding products that are damaged, leaking, tampered with, incorrect, defective, or otherwise not as described. The remedy will be determined based on the circumstances of the case and applicable law.
Please contact us within 2 days from delivery date via email at: response@behestofnature.com if your order arrives:
Damaged, Leaking, Tampered with, With a broken or compromised seal, With the wrong product, with a missing product, In a condition that makes it unsuitable for consumption.
Send us an email with order number, image of the invoice, 1 outer box image, Batch/lot details, where visible, 2 clear images & we also need unboxing videos of damaged/issues with the products to be sent.
Please retain the product and packaging until the matter has been resolved. We will work with you on providing an amicable solution.
2. Natural Variations
Our products are sourced from natural agricultural produce.
Variations in colour, aroma, flavour, sweetness, texture or viscosity between batches may occur naturally due to crop, season, geography and climatic conditions.
Such natural variations do not, by themselves, qualify for a return or refund.
3. Storage-Related Issues
Customers are responsible for storing products according to the instructions provided on the packaging.
Damage or deterioration resulting from improper storage, handling or use after delivery may not qualify for replacement or refund.
The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
4. Cancellation Before Dispatch
Orders may generally be cancelled before dispatch, subject to the applicable cancellation terms. Once an order has been dispatched, cancellation may not be possible.
5. Seasonal & Pre-Booked Products
For seasonal or pre-booked products, including fresh mangoes, cancellation and refund conditions may vary depending on the stage of processing, packing and dispatch.
The applicable terms will be communicated on the relevant product page or at the time of booking.
6. Non-Returnable Situations
A return or refund may not be available where:
- A food product has been opened or consumed and there is no verified product issue
- The product has been improperly stored after delivery
- The complaint relates only to a normal natural variation
- The product was purchased from an unauthorised seller or source
- The customer has provided an incorrect or incomplete delivery address
These conditions do not restrict any statutory consumer rights available under applicable law.
7. Consumer Rights
Nothing in this policy excludes or limits any rights or remedies available to consumers under applicable Indian law.