1. About Behest Of Nature
This website, behestofnature.com, is owned and operated by Aamhi Exportkar, the registered business entity. Behest Of Nature is a brand owned and operated by Aamhi Exportkar. For these Terms of Service, “Behest Of Nature”, “we”, “us” and “our” refer to the business operating this website.
By accessing our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refund Policy.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under applicable Indian law to place an order through our website.
If you place an order on behalf of a business or organisation, you confirm that you are authorised to do so.
3. Our Products
Behest Of Nature offers carefully sourced Indian farm and regional food products, including single-origin and GI-tagged products where specifically stated.
We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, prices and other information displayed on our website are accurate and current.
As our products are derived from natural agricultural produce, natural variations may occur between batches in colour, aroma, flavour, sweetness, texture, viscosity and appearance. Such natural variations do not, by themselves, constitute a product defect.
Customers should always refer to the product label and product page for applicable ingredients, allergen information, storage instructions, date marking and other product information.
4. GI & Origin Claims
Where a product is identified as GI-tagged, its geographical origin and GI status will be stated on the relevant product page and/or packaging.
Where applicable, we source GI products from the relevant GI-designated region and from appropriate producers, authorised users or producer groups.
We do not represent a product as GI-tagged unless specifically stated.
5. Product Quality & Testing
Where stated, applicable products or batches may be tested through appropriate food-testing laboratories, including NABL-accredited laboratories, for relevant nutritional, chemical, microbiological and safety parameters.
Where laboratory reports are made available on our website, they relate to the product or batch identified in the respective report.
6. Product Information & Food Safety
Product information provided online is intended to assist customers in making informed purchasing decisions.
Customers should check the product packaging for the latest applicable information and follow recommended storage and usage instructions.
Food products should be stored as instructed and should not be consumed after the applicable date marking.
7. Prices, Taxes & Payment
All prices are displayed in Indian Rupees (INR).
Applicable GST, shipping charges, discounts and other charges, where applicable, will be displayed before the order is confirmed.
A tax invoice containing applicable product and tax details will be issued in accordance with applicable law.
Payments are processed through secure third-party payment service providers using the payment methods available at checkout.
8. Orders & Confirmation
An order placed through our website is subject to successful payment and acceptance by us.
An order confirmation will be sent through the contact details provided by you, such as email or WhatsApp.
We may cancel or decline an order in exceptional circumstances, including product unavailability, an obvious pricing or listing error, suspected fraudulent activity, or circumstances beyond our reasonable control.
If an order is cancelled after payment, any eligible refund will be processed in accordance with applicable law and our Returns & Refund Policy.
9. Seasonal & Pre-Booked Products
Certain products, particularly seasonal farm produce such as fresh Alphonso mangoes, may be offered for advance booking.
Dispatch of such products depends on harvest availability, natural ripening, weather conditions and other agricultural factors.
Estimated dispatch or delivery periods will be communicated on the relevant product page or at the time of ordering and may change due to circumstances beyond our control.
10. Order Cancellation
Orders may generally be cancelled before dispatch, subject to the applicable cancellation terms.
Once an order has been dispatched, cancellation may not be possible.
Any eligible refund will be processed in accordance with our Returns & Refund Policy and applicable law.
11. Shipping & Delivery
Shipping and delivery are governed by our separate Shipping Policy.
We deliver through third-party courier and logistics partners to serviceable PIN codes across India.
Delivery timelines are estimates and may vary because of location, weather, public holidays, logistics disruptions or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.
12. Returns, Replacements & Refunds
Returns, replacements and refunds are governed by our separate Returns & Refund Policy.
Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable Indian law.
13. Promotions & Offers
Discounts, promotional offers, coupons and special pricing may be subject to additional terms displayed with the relevant offer.
Offers may be modified or withdrawn in accordance with applicable law.
14. Intellectual Property
All original content appearing on our website, including the Behest Of Nature name, trademarks, logos, photographs, illustrations, product descriptions, graphics and website design, is owned by or licensed to us and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.
15. Acceptable Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious software, or use the website for unlawful purposes.
16. Third-Party Services
We may use third-party providers for payment processing, logistics, website hosting, communication, analytics and other business services.
Such services may be subject to the respective provider's terms and policies.
17. Events Beyond Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, crop or harvest conditions, strikes, government restrictions, transportation disruptions, technical failures or other force majeure events.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Behest Of Nature, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
To the extent permitted by law, our aggregate liability relating to a particular purchase will not exceed the amount actually paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits any liability, right or remedy that cannot legally be excluded or limited under applicable Indian law.
19. Privacy
The collection and use of personal information is governed by our Privacy Policy.
Customer grievances will be handled in accordance with applicable law.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services or applicable laws.
The updated Terms will be published on this page with the revised effective date.
21. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer protection laws and the jurisdiction of competent statutory authorities, disputes arising from these Terms or purchases made through our website shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.
Nothing in these Terms limits any consumer right or remedy available under applicable law.
For any queries about the Term of Service should be sent to us at: response@behestofnature.com