1. Information We Collect
When you place an order, contact us or use our website, we may collect information such as:
- Name
- Mobile number and email address
- Billing and delivery address
- Order and transaction details
- Information you provide when contacting our customer support
- Website, device and browsing information, including cookies where applicable
Payment details are processed through secure third-party payment providers. We do not normally store complete credit/debit card or banking details on our systems.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order, payment and delivery updates
- Provide customer support
- Process cancellations, replacements and refunds
- Improve our website, products and services
- Prevent fraud or misuse
- Meet applicable legal, tax and regulatory requirements
- Send promotional communications where permitted and where you have opted to receive them
3. WhatsApp & Other Communications
We may use WhatsApp, SMS or email to send transactional communications such as order confirmations, dispatch and tracking updates, delivery information and customer-support responses.
Promotional communications are separate from essential order-related communications and you may opt out of them at any time.
4. Sharing Your Information
We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Information in the following cases:
We may share relevant information with trusted service providers who help us operate our business, including:
- Payment service providers
- Courier and logistics partners
- Website and technology service providers
- Communication and analytics providers
- Government or regulatory authorities where required by law
We share only the information reasonably necessary for the relevant purpose.
5. Cookies
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage and improve your experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security & Retention
We take reasonable measures to protect your personal information from unauthorised access, misuse or disclosure.
We retain information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes and meet legal requirements.
7. Your Privacy Choices
Subject to applicable law, you may request access to, correction of or deletion of your personal information, or withdraw consent where applicable. We may need to verify your identity before processing certain requests.
8. Third-Party Websites
Our website may contain links to third-party services such as payment gateways, courier tracking services or social-media platforms. Their use of your information is governed by their respective privacy policies.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable laws. The updated policy will be published on this page with the revised effective date.
10. Contact Us
If you wish to withdraw your consent or have any questions or concerns or grievances regarding this Privacy Policy, you can reach out to our appointed grievance redressal officer via email at: response@behestofnature.com