Data Transparency & Protection

Privacy Policy

At Behest Of Nature, our commitment to natural transparency extends beyond our harvest origins into how we respect, safeguard, and steward your personal data.

Effective Date: September 11, 2026 • Last Updated: September 2026 • Entity: Behest Of Nature Foods (Mumbai, India)
Zero Data Selling We never sell or monetize your contact records.
256-Bit SSL Encryption Transactions encrypted via PCI-DSS compliant gateways.
Complete Traceability Control and update your profile data anytime.

01. Overview & Scope

Behest Of Nature Foods (“Behest Of Nature”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of customers who visit our storefront (behestofnature.com), purchase our botanical food products (including Alphonso Mango Pulp, Lakadong Turmeric, Wild Forest Honey, and regional harvest specialties), and interact with our traceability records.

This Privacy Policy explains our data stewardship practices in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

02. Information We Collect

We collect only the personal information required to execute your orders, deliver perishable harvest goods safely, and provide transparent customer service:

A. Identity & Contact Information Full name, email address, WhatsApp / mobile telephone number, delivery address, city, state, postal PIN code, and recipient instructions.
B. Order & Fulfillment History Products purchased, batch allocation, basket contents, GST billing addresses, delivery milestones, and shipment tracking codes (AWB numbers).
C. Device & Security Signals IP address, browser type, device information, and anti-fraud verification tokens (via Cloudflare Turnstile) to protect checkout against automated bot attacks.

03. How We Use Your Information

We process your personal information strictly for legitimate commercial and logistical purposes:

  • Fulfilling Orders: Processing payment authorization, packaging harvest batches, and coordinating dispatch with logistics partners.
  • Shipment Alerts: Transmitting automated transactional SMS, WhatsApp notifications, and order confirmation emails with live tracking links.
  • Regulatory Record Keeping: Maintaining food traceability records in compliance with Food Safety and Standards Authority of India (FSSAI) guidelines and GST statutory invoicing requirements.
  • Customer Care: Resolving customer service inquiries, addressing damaged batch claims under our Freshness Guarantee, and processing refunds.
  • Pre-booking Updates: Informing registered customers of seasonal harvest scheduling and dispatch readiness for pre-ordered seasonal fruit crops.

04. Payments & Financial Security

Online financial transactions on Behest Of Nature are processed through Razorpay Software Private Limited, an authorized, RBI-licensed payment aggregator certified under PCI-DSS Level 1.

Zero Card Data Storage:

Behest Of Nature never views, receives, or stores your credit/debit card numbers, CVV security codes, UPI PINs, or net banking credentials on our web servers. All payment inputs are tokenized directly within Razorpay's encrypted checkout window.

05. Third-Party Disclosures

We hold a strict stance on customer privacy: we do not sell, rent, license, or trade your personal data to external advertisers, data brokers, or marketing firms.

We share minimal essential data solely with the following service providers bound by strict confidentiality:

  • Logistics & Courier Partners: Shipping aggregators (e.g., Shiprocket) and carrier partners (e.g., Delhivery, Bluedart, DTDC) to deliver shipments to your doorstep.
  • Communication Infrastructure: Secure WhatsApp Business API providers, transactional SMS gateways, and SMTP mail providers for order notifications.
  • Legal & Statutory Authorities: Indian law enforcement, tax authorities, or regulatory bodies (e.g., FSSAI, GST departments) only when required by valid judicial order or applicable statute.

06. Cookies & Bot Defense

Our website uses essential HTTP cookies to maintain your active shopping basket, preserve checkout state, and authenticate registered user sessions.

  • Essential Session Cookies: Required to keep track of items in your cart and preserve secure CSRF protection.
  • Cloudflare Turnstile: Privacy-preserving bot challenge used during checkout to protect our store against malicious automated abuse without intrusive CAPTCHA tracking.

You can manage or disable cookies through your browser settings; however, disabling essential session cookies will prevent the shopping basket and checkout from functioning properly.

07. Retention & Security Safeguards

We retain personal order records for the minimum period necessary to fulfill contractual obligations, service post-order warranties, and comply with Indian statutory requirements (including financial record-keeping under the Companies Act and GST rules for up to 7 years).

All web interactions are protected by TLS 1.3 / 256-bit SSL encryption. Internal database access is restricted via role-based authentication and principle-of-least-privilege access controls.

08. Your Privacy Rights

Under Indian digital data privacy regulations, you enjoy the following rights regarding your personal information:

  • Access & Review: You may request a copy of the personal details we hold associated with your account or previous orders.
  • Correction & Updating: You may update your shipping addresses, contact number, or name at any time via your account portal or by emailing our care desk.
  • Opt-Out of Marketing: You may opt out of promotional communications at any time by clicking the “Unsubscribe” link in emails or replying “STOP” on WhatsApp.
  • Deletion Request: You may request account deletion and profile data erasure, subject to mandatory statutory tax and accounting retention requirements.

09. Children's Privacy

Behest Of Nature does not target its services towards or knowingly collect personal data from individuals under 18 years of age without parental or guardian consent. If a parent or guardian discovers that a minor has provided us with personal data without approval, please contact us immediately for prompt deletion.

10. Grievance Officer & Contact Desk

In accordance with the Information Technology Act, 2000 and rules framed thereunder, the name and contact details of the Grievance Officer for data protection and privacy concerns are designated below:

Grievance Officer · Behest Of Nature
Entity: Behest Of Nature Foods
Address: 2nd Floor, Upasana Building, 5, Lady Jamshedji Rd, Mahim West, Mahim, Mumbai, Maharashtra 400016, India
Email: care@behestofnature.com (Attn: Privacy & Data Grievance)
Customer Care Phone: +91 91373 72330
Response Timeline: Within 48 hours of ticket acknowledgment.
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